Architected for Speed, Scale, and Absolute Compliance
Explore the full capability suite behind India's most resilient auto dialer platform—from adaptive predictive pacing to zero-footprint WebRTC agent workspaces and TRAI DND scrubbing.
4 Intelligent Dialing Engines. Unmatched Adaptability.
Switch dynamically between predictive, progressive, preview, and power algorithms to match your target list quality, agent skill levels, and campaign goals.
Predictive Dialing Mode
Uses AI algorithms to analyze agent call durations, answer rates, and drop thresholds, automatically placing calls before agents become free to maximize talk time.
- Dynamic pacing algorithm adjusts to drop-rate limits
- Answering Machine Detection (AMD) sub-second filtering
- Ideal for high-density outbound sales & collections
Progressive Dialing Mode
Places calls only when an agent is confirmed available in 1:1 ratio. Eliminates silent calls and dropped connections while maintaining high dialing pace.
- Guaranteed zero call drop rate for compliance-strict lists
- Automatic screen pop instantly as connection establishes
- Perfect for banking renewals & account management
Preview Dialing Mode
Presents full CRM contact context, interaction history, and lead notes to the agent before initiating the call with a manual or timed click-to-dial trigger.
- Configurable preview timer (e.g., 30s) prior to auto-initiation
- Deep integration with lead interaction history timeline
- Best for B2B enterprise sales, wealth management, & VIP leads
Power Dialing Mode
Automatically dials through a designated contact list sequentially at a set pace, handing off connected calls immediately to available agents with zero manual effort.
- Automated list processing with custom call gap delays
- Automatic retry logic for busy/unanswered numbers
- Ideal for targeted follow-up queues & fast-turnaround lead lists
Empower Agents with a Zero-Footprint WebRTC Desktop Workspace
No softphones, plug-ins, or local installations required. Give your agents a browser-native interface with integrated CRM controls, sub-second call setup, and real-time guidance.
100% Browser-Native WebRTC
Works instantly in modern browsers (Chrome, Edge, Firefox). Eliminates hardware softphone licenses and complex network configuration for remote agents.
Screen Pop & CRM Context
Instantly load target contact cards, historical conversation logs, and lead statuses the microsecond an outbound or inbound call connects.
One-Click Dispositioning
Custom wrap-up codes and multi-tier call outcomes allow agents to log dispositions, schedule callbacks, or send SMS/WhatsApp templates in seconds.
In-App Click-to-Call
Embed softphone controls directly into your Salesforce, LeadSquared, or Zoho interface, enabling click-to-dial without leaving your CRM tab.
HD Audio & Active Echo Cancellation
Opus codec support ensures crystal-clear voice transmission even on fluctuating low-bandwidth home internet or mobile hotspot connections.
Live Supervisor Chat & Assistance
Agents can flag active calls to request real-time manager assistance, receiving instant whisper guidance without alerting the customer.
Total Operational Control with Real-Time Supervisor Capabilities
Monitor live campaign performance, coach agents mid-call with zero customer awareness, and enforce floor compliance through intuitive real-time dashboards.
Live Call Silent Monitoring
Listen into active calls seamlessly in real time without audio degradation or audible notifications to either the customer or the agent.
Real-Time Call Whispering
Speak directly into the agent’s earpiece during difficult conversations to guide objection handling—completely invisible to the caller.
Instant Call Barging
Take over active calls instantly with a single click to de-escalate sensitive customer situations or secure high-value enterprise deals.
Remote Agent State Override
Remotely adjust agent states (Available, On Break, Wrap-up, Logged Out) to eliminate idle floor time and optimize queue distribution.
Custom Live Floor Wallboards
Broadcast real-time KPIs—including active call counts, answer ratios, queue wait times, and drop percentages—across central floor monitors.
Embedded QA Scorecards
Evaluate call recordings directly alongside synced CRM audio playback using configurable quality evaluation templates and compliance checklists.
Architect Complex Inbound & Outbound Call Journeys in Minutes
Design dynamic DTMF menus, route callers based on real-time CRM data, and automate self-service interactions using our visual flow designer.
Visual Drag-and-Drop Designer
Build multi-level IVR trees visually without code. Map conditional logic, time-of-day routes, and custom audio prompts effortlesly.
Skills-Based Intelligent Routing
Automatically route callers to the most qualified agent based on language fluency, product knowledge, customer tier, or past history.
Dynamic Database Data Dips
Query real-time backend REST APIs during the call flow to greet VIP customers by name, check account balances, or route active loan cases instantly.
Self-Service Automation
Deflect routine customer queries—such as payment confirmations, status updates, or appointment scheduling—without agent intervention.
Multi-Lingual Text-to-Speech
Support regional Indian languages with natural Text-To-Speech (TTS) engines and seamless custom MP3/WAV audio file management.
Queue Callback Scheduling
Allow high-volume callers to hold their place in queue and request an automated callback when an agent becomes free, cutting abandon rates.
Turn Granular Telephony Data into Operational Intelligence
Track list penetration rates, agent talk-time metrics, campaign conversion funnels, and compliance records with customizable real-time reports and scheduled exports.
Live Campaign Dashboards
Monitor campaign health, connection rates, average handling time (AHT), and active drop rates with zero latency across all operational queues.
Agent Performance Scorecards
Evaluate agent talk vs. idle time, call wrap-up efficiency, disposition breakdowns, and total calls handled across customizable shift intervals.
List Yield & Attempt Tracking
Analyze list saturation, contact rates by hour of day, and retry attempt efficiency to maximize conversion from every imported lead file.
Custom Drag-and-Drop Builder
Combine call detail records (CDR), agent metrics, and disposition tags to build custom scheduled reports delivered automatically via email or SFTP.
Compliance & DND Scrub Logs
Maintain full audit logs of TRAI DLT registration checks, NCPR scrub suppression, opt-out requests, and call consent records for regulatory compliance.
Automated CDR & Audio Export
Stream stereo call recordings and metadata directly into cloud storage (AWS S3, Azure Blob) or your data warehouse for speech analytics and archiving.
Seamlessly Embed Unified Dialer into Your Existing Tech Stack
Eliminate context-switching with plug-and-play connectors for leading CRMs, robust open REST APIs, webhooks, and flexible telephony gateway integrations.
Pre-Built CRM Connectors
Instant two-way sync with Salesforce, LeadSquared, Zoho CRM, HubSpot, and Freshsales with embedded WebRTC softphones and auto call logging.
Developer-First REST APIs
Programmatically create leads, trigger campaign dials, manage agent shifts, and capture call detail records using secure REST APIs and real-time Webhooks.
Embeddable CTI Frame
Embed our compact dialer workspace directly inside any proprietary in-house web portal or custom CRM interface via iframe or JS SDK.
WhatsApp & SMS Workflows
Automate post-call WhatsApp message templates, SMS payment link dispatching, and multi-channel follow-ups based on call disposition codes.
Flexible SIP Trunk Interconnect
Connect seamlessly to your existing PRI/SIP lines, local PBX systems, or telecom providers (Airtel, Tata, Jio, Vi) with zero carrier lock-in.
Automated Cloud Storage Sync
Automatically archive call recordings and call detail logs into your enterprise AWS S3, Google Cloud Storage, or Azure Blob containers.
Enterprise-Grade Security & Strict Regulatory Compliance Built-In
Protect customer data, enforce strict access controls, and guarantee automated compliance with TRAI regulations, DLT scrubbing, and global privacy laws.
TRAI & DLT Automation
Automated real-time NCPR DND scrubbing, time-of-day calling restrictions, and DLT header/template verification to keep your outbound campaigns fully compliant.
TLS/SRTP Voice Encryption
All signaling and WebRTC voice media streams are encrypted end-to-end using TLS and SRTP protocols, protecting audio traffic from eavesdropping.
Granular RBAC & SSO
Enforce fine-grained user permissions for agents, supervisors, and admins. Integrates with enterprise Single Sign-On (SAML 2.0 / OAuth / Okta).
Audio Pause/Resume & PII Masking
Automatic or agent-triggered call recording pause/resume during sensitive payment collection to maintain strict PCI DSS compliance.
IP Restrictions & Geo-Fencing
Restrict dialer login access exclusively to authorized corporate IP subnets, VPN endpoints, or specific geographic regions for work-from-home teams.
Comprehensive Audit Logging
Track every system event—including user logins, data exports, call playback, configuration changes, and lead list updates—in tamper-proof logs.
Carrier-Grade Infrastructure Engineered for 99.99% Uptime
Built on a geo-redundant distributed cloud architecture designed to process millions of concurrent calls daily with sub-second latency and zero single points of failure.
99.99% Uptime Commitment
Financially backed Service Level Agreements (SLAs) ensure mission-critical contact centers operate without unplanned operational interruptions.
Multi-Region Geo-Redundancy
Active-active cloud clusters deployed across tier-4 data centers enable seamless hot-failover and zero data loss during regional outages.
Automated Carrier Failover
Dynamic SIP trunk routing automatically reroutes outbound calls across tier-1 telecom interconnects if network degradation or latency spikes occur.
Sub-100ms Voice Latency
Edge-optimized WebRTC media gateways routed close to major ISP exchanges guarantee crystal-clear audio with near-zero audio lag or jitter.
Elastic Capacity Scaling
Dynamically scale from 50 to 10,000+ concurrent agents during peak marketing surges without pre-provisioning delays or hardware overhead.
24/7 NOC & Telephony SOC
Continuous synthetic call testing and real-time network telemetry monitored 24/7 by dedicated voice engineers to preempt issues before impact.
Compare Capabilities Across Dialing Plans
See how Unified Dialer's modern cloud infrastructure compares against legacy PBX solutions across scalability, compliance, and integration depth.
| Key Capability / Feature | Unified Dialer Enterprise | Standard Cloud Dialer | Legacy On-Premise PBX |
|---|---|---|---|
| Dialing Engine Flexibility | ✓ Predictive, Power, Preview, Progressive | Predictive & Power Only | Basic Auto-Dialer |
| TRAI DLT & DND Real-Time Scrubbing | ✓ Automated Native Integration | Manual Batch Uploads | ✗ Not Supported |
| WebRTC Zero-Footprint Workspace | ✓ Native (No Plug-ins) | Requires Softphone App | ✗ Hardware Phones Only |
| CRM Two-Way Synchronization | ✓ Real-Time REST & Webhooks | Basic CTI Screen Pop | ✗ Complex Custom Code |
| Real-Time Supervisor Whispering & Barging | ✓ One-Click Live Action | Listen Only | ✗ Hardware Intercom Only |
| Uptime & SLA Commitment | ✓ 99.99% Financially Backed | 99.9% Standard SLA | ✗ Dependent on On-Site Hardware |
Frequently Asked Questions About Unified Dialer Capabilities
Get direct technical answers regarding deployment options, TRAI regulatory compliance, CRM integrations, and WebRTC network requirements.
How does Unified Dialer handle TRAI DLT and DND compliance?
Unified Dialer integrates natively with India’s NCPR DND databases and DLT portals. Every list upload and outgoing call is automatically scrubbed in real-time, enforcing legal calling hours and template verification to prevent compliance penalties.
What system requirements are needed for agents using WebRTC?
Because our workspace is 100% browser-native (zero-footprint), agents only need a modern web browser (Google Chrome or Microsoft Edge), a USB headset, and a stable internet connection (minimum 100 Kbps per active audio call).
Can we keep our existing telecom carriers and SIP trunks?
Yes. Unified Dialer is carrier-agnostic. You can bring your own SIP trunks or PRI lines from providers like Airtel, Tata, Jio, or Vi, or utilize our pre-configured cloud SIP interconnects for immediate deployment.
How quickly can we integrate with CRMs like Salesforce or LeadSquared?
Pre-built CRM connectors allow click-to-call, automated call logging, and screen pops to be activated in under 30 minutes. Custom in-house CRMs can connect easily using our documented REST APIs and Webhooks.
What happens if an agent experiences internet disruption during a call?
Our adaptive WebRTC media layer automatically adjusts audio bitrate during momentary jitter. If a connection drops completely, the dialer detects the loss instantly, routes active queue callers to available backup agents, and saves partial CDR data.
Where are call recordings stored, and how are they secured?
Call recordings are encrypted at rest using AES-256 encryption. Enterprise customers can choose local data residency or set up automated streaming pipelines to push audio files directly into their private AWS S3 or Azure Blob storage buckets.
Validated by High-Growth Enterprise Contact Centers
From financial services to telecommunications, leading organizations rely on Unified Dialer to maximize agent talk time, enforce TRAI compliance, and reduce infrastructure overhead.
Zero Compliance Friction
Automated real-time DND scrubbing and TLS/SRTP voice encryption allow financial operations to scale outbound collections while strictly adhering to regulatory guidelines.
Sub-Second Context Delivery
Instant CRM screen pops give insurance verification teams immediate customer history, cutting average handling time (AHT) by 35% on incoming and outgoing calls.
Zero-Footprint Scalability
Distributed remote teams onboard new agents in under 5 minutes through native WebRTC browser interfaces without installing local hardware or VPN clients.
Transform Your Contact Center Operations Today
Join forward-thinking enterprise teams boosting connect rates, automating TRAI DLT compliance, and accelerating agent productivity with Unified Dialer.
- Instant WebRTC Sandbox Setup
- Zero Hardware Overhead
- Dedicated Enterprise Onboarding