Connect With Our Contact Center Specialists
Looking to contact unified dialer for commercial inquiries, carrier interconnects, or floor scaling? Reach out directly through our regional enterprise sales desk or 24/7 dedicated telecom operations team. New project inquiries receive a guaranteed response within one business hour from an enterprise contact center architect, while active client floors receive immediate 24/7 escalation via our Network Operations Center (NOC).
Send Message to Specialists
Select your inquiry type to route directly to the correct desk.
Enterprise Sales Desk
Commercial proposals, RFP evaluations, custom seat modeling, and architecture sizing for teams with 15+ agent seats.
Network Operations (NOC)
Active client floor support, live trunk balancing, WebRTC voice latency escalations, and 24/7 incident response.
TRAI DLT & Compliance
Header mapping approvals, message template bindings, consent registry audits, and national NCPR DND scrubbing inquiries.
CRM & API Integrations
Two-way webhook engineering, custom LOS/banking connectors, CRM schema mapping, and third-party database sync.
Our Operational Response Time Commitments
We hold our sales and technical engineering desks to explicit service level agreements. Contact center floors cannot afford vague response windows or ticketing black holes.
Enterprise Callback & Sizing
Submit your calling requirements and connect with an enterprise systems architect who understands DLT compliance, dialer pacing ratios, and LOS/CRM integrations.
- Guaranteed callback within 60 business minutes
- Custom seat-tier and SIP channel recommendations
- Formal commercial proposal within 24 hours
24/7 Floor Escalation Desk
For active client floors, our Network Operations Center delivers priority ticket response with instant multi-carrier trunk failover to maintain floor uptime.
- 24/7/365 dedicated telecom engineer standby
- Automated carrier route rebalancing
- 99.99% guaranteed voice gateway availability
Zero-Hardware Turnkey Go-Live
From initial agreement to live dialing, our team provisions domestic voice cloud instances, configures DLT headers, binds CRM webhooks, and onboards your agents.
- Zero hardware installation or server setup
- Full pre-flight DLT header and DND scrub audit
- Supervisor console walkthrough and live shift testing
India Operations & Domestic Hosting Infrastructure
All voice servers, encrypted call recording vaults, and NCPR DND scrubbing databases reside strictly on Tier-4 cloud infrastructure within Indian borders.
Mumbai Tier-4 Cloud (ap-south-1)
Core low-latency voice cluster hosting our predictive dialing algorithms, SIP trunk interconnects, and real-time telecom telemetry.
- Sub-20ms audio latency to major Indian telecom carriers
- MeitY-empaneled data center infrastructure
- Dual active-active power and network redundancy
RBI & DPDP-Conscious Storage
Dedicated domestic storage instances maintaining encrypted customer call recordings, agent disposition logs, and audit trails.
- 100% domestic data residency within Indian borders
- AES-256 encryption at rest and in transit
- Role-based access control (RBAC) audit logs
Regional Support & Telecom NOC
Centrally coordinated Network Operations Center monitoring trunk saturation, carrier route balancing, and enterprise client SLA adherence.
- 24/7/365 continuous telephony shift coverage
- Dedicated telecom engineer ticket assignment
- Enterprise escalation matrix for floor supervisors
Frequently Asked Questions About Contacting Us
Direct operational answers regarding sales consultation timelines, 24/7 technical NOC support, RFP submissions, and regulatory DLT guidance.
How fast will your enterprise sales team respond to my inquiry?
Our enterprise sales desk guarantees a direct callback within one business hour during standard operating hours (09:00 to 19:00 IST, Monday through Saturday). Your inquiry is assigned directly to a contact center systems architect rather than a junior SDR, ensuring immediate technical qualification and capacity sizing.
How does existing client escalation work for 24/7 floor outages?
Active client contact center floors receive dedicated access to our 24/7 Network Operations Center (NOC) via priority hotline and direct escalation channels. For high-priority production incidents such as carrier trunk drops or WebRTC audio latency, our standby telecom engineers operate under a strict sub-15-minute response SLA. Learn more about managed services.
Can we schedule an on-site consultation or technical RFP presentation?
Yes. For enterprise organizations with 75+ active seats, banking institutions, and multi-branch BPOs, our senior telephony architects conduct in-person architectural walkthroughs in major metropolitan hubs across India (Mumbai, Delhi-NCR, Bengaluru, Hyderabad). Formal RFP responses are submitted within 3 to 5 business days.
Can your team assist us with TRAI DLT registration and DND compliance?
Yes. Our compliance desk provides hands-on guidance through the entire TRAI DLT registration lifecycle, including Principal Entity (PE) onboarding, header/sender ID approvals, and telemarketing consent mapping across Indian telecom portals. Review our detailed compliance governance framework.
How do we request a proof-of-concept (POC) sandbox before signing?
You can request a structured sandbox pilot directly through our dispatch form above or by scheduling a demonstration. Following a 30-minute workflow review, eligible teams receive access to an active sandbox pod of 15 to 30 seats to evaluate real-time predictive dialing and CRM sync live on floor data. Book a live demo.
Ready to Modernize Your Outbound Telephony Floor?
Connect with our contact center architects today. Review custom capacity sizing, explore managed SIP trunking, and experience how our zero-install WebRTC dialer accelerates agent talk-time across India.