Enterprise Governance & Zero-Trust Compliance
Engineered for strict regulatory environments. Unified Dialer combines end-to-end voice encryption, automated TCPA/STIR-SHAKEN compliance, and verified SOC 2 Type II governance to safeguard every enterprise interaction.
Enterprise Regulatory Compliance & Certification Matrix
Unified Dialer undergoes continuous independent third-party audits to guarantee absolute regulatory alignment across healthcare, finance, legal, and international data privacy domains.
SOC 2 Type II
Audited under AICPA SSAE 18 Trust Services Criteria covering Security, Availability, and Confidentiality.
- Annual 12-month evaluation window
- Continuous automated control monitoring
- Available under NDA for vendor review
HIPAA / HITECH
Full compliance for healthcare organizations handling Protected Health Information (PHI) in outbound calls.
- Business Associate Agreements (BAA)
- Redacted PHI logging & audio storage
- FIPS 140-2 encryption protocols
PCI-DSS Level 1
Zero cardholder data footprint via automated DTMF suppression and secure audio recording pause/resume APIs.
- Dual-Tone Multi-Frequency (DTMF) masking
- Agent recording auto-pause triggers
- No credit card data stored on platform
GDPR & CCPA Privacy
Comprehensive data subject rights management, automated retention policies, and Right to be Forgotten APIs.
- Automated Right to Erasure endpoints
- EU Data Residency options available
- Standard Contractual Clauses (SCCs)
TCPA & TSR Governance
Automated calling hour enforcement, abandoned call rate throttling, and real-time National DND registry checks.
- Dynamic Abandoned Call Cap (< 3%)
- Real-time DND & Wireless Scrubbing
- Time-zone aware calling schedule engines
ISO / IEC 27001
International standard for Information Security Management Systems (ISMS) across physical and cloud operations.
- Systematic vulnerability management
- Formal risk assessment methodology
- Executive security committee oversight
Carrier-Level Voice Governance & STIR/SHAKEN Attestation
Protect your brand reputation and ensure your legitimate calls connect. Unified Dialer embeds strict origin authentication and compliance filters into every outbound trunk.
STIR/SHAKEN A-Level
Cryptographically sign call origins with full Full Attestation (Class A) to eliminate "Spam Likely" tags across major wireless carriers.
Automated DND Scrubbing
Continuous sub-second filtering against National Do Not Call registries, State DND lists, and custom internal opt-out tables before dialing.
DID Reputation Shield
Automated DID rotation, volume pacing, and direct carrier remediation algorithms to maintain high answer rates and clean number health.
Dynamic Drop-Rate Caps
Predictive algorithm throttles call pacing automatically to enforce FTC guidelines, maintaining drop rates strictly under the 3% limit.
Cryptographic Protocols & Isolated Storage Architecture
From voice packet transport to resting database volumes, Unified Dialer implements military-grade cryptographic standards ensuring your operational payload remains inaccessible to unauthorized entities.
Encryption in Transit
All API requests, WebSockets, and web interfaces enforce TLS 1.3 encryption. Real-time media streams (RTP) are wrapped in Secure Real-Time Transport Protocol (SRTP) and TLS SIP signaling.
Encryption at Rest
All persistent volumes, relational database clusters, and cloud object storage buckets are encrypted using AES-256 bits. Every individual tenant database maintains distinct cryptographic keys.
Key Management & BYOK
Keys are managed through HSM-backed AWS Key Management Service (KMS). Enterprise tiers support Bring Your Own Key (BYOK), giving your security team instant key revocation control.
Zero-Trust Infrastructure & Multi-Region DDoS Resilience
Built on isolated Virtual Private Clouds (VPCs) across AWS and GCP, Unified Dialer provides high-availability voice routing designed to withstand volumetric cyber attacks without call latency degradation.
Isolated VPC Topology
Strict network segregation separating telephony signaling clusters, database instances, and public API web nodes. No direct public ingress to internal application layers.
- Private Subnets & NAT Gateways
- Bastion-less Zero-Trust Access
- Micro-segmentation rules
DDoS Mitigation & WAF
Inline Cloudflare Magic Transit and AWS Shield Advanced provide continuous volumetric DDoS filtering at Layers 3, 4, and 7 with automated rate-limiting edge firewalls.
- 100+ Tbps Mitigation Network
- Automated OWASP Top 10 Rules
- Real-time SIP flood filtering
Active-Active Multi-Region
High-availability deployment spans multiple Availability Zones (AZs) across US-East, US-West, and EU regions, ensuring zero downtime during regional infrastructure failures.
- Sub-second SIP trunk failover
- Cross-region DB replication
- RTO < 5 min | RPO < 1 min
Enterprise SSO, SCIM Provisioning & Granular Access Control
Enforce strict identity boundary controls across your enterprise contact center. Unified Dialer seamlessly integrates with your central Identity Provider (IdP) for centralized user lifecycle management.
Enterprise SSO & SAML 2.0
Enforce single sign-on across all agent and administrator consoles. Supports SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) protocols.
- Mandatory SSO Enforcement
- IdP-Initiated & SP-Initiated Login
- Multi-Domain SAML Support
Granular RBAC & Enforced MFA
Least-privilege access model separating Agent, Supervisor, Compliance Officer, and System Admin roles with mandatory TOTP/WebAuthn MFA.
- Custom Role Definitions
- Mandatory Hardware Key Support (YubiKey)
- Session Inactivity Auto-Lock
Automated SCIM 2.0 Provisioning
Automate user onboarding and offboarding in real time. Instant account deactivation eliminates rogue access risks when employees depart.
- Real-Time Deprovisioning Hooks
- Group-to-Role Auto-Mapping
- Zero-Touch Agent Onboarding
24/7 Security Operations, Penetration Testing & SIEM Audit Trails
Proactive threat detection paired with continuous external validation. Unified Dialer maintains transparent auditability so your enterprise security operations team stays fully in control.
24/7 Managed SOC & SLA
Round-the-clock Security Operations Center monitoring all infrastructure telemetry with guaranteed incident triage SLAs for critical P1 events.
- < 15-Min P1 Triage SLA
- Automated Executive Notification
- Formal Incident Playbooks
Penetration Testing & Scans
Third-party CREST-certified penetration testing conducted bi-annually, complemented by automated daily vulnerability scanning across container registries.
- Bi-Annual Independent Pentests
- Daily Static & Dynamic Code Scans
- Private Responsible Disclosure / Bug Bounty
Immutable Logs & SIEM Export
Every agent action, system configuration change, and API call generates append-only, tamper-proof logs exportable in real time to your SIEM solution.
- Datadog, Splunk & Sumo Logic Streaming
- WORM (Write Once, Read Many) Vaults
- Detailed Administrative Activity Logs
Self-Serve Security Documentation & Risk Assessment Hub
Accelerate your procurement security evaluation. Instantly download public compliance disclosures or request click-through access to audited reports and questionnaires.
SOC 3 Audit Report
Public executive report detailing our independent SSAE 18 SOC 2 controls, infrastructure availability, and data protection mechanisms.
CSA CAIQ v4.0
Cloud Security Alliance Consensus Assessments Initiative Questionnaire containing answers to 250+ standard enterprise risk questions.
Standardized Information Gathering (SIG)
Pre-completed SIG Lite and SIG Full questionnaire packages mapped directly to ISO 27001 and NIST SP 800-53 standards.
HIPAA BAA Template
Standardized Business Associate Agreement execution template for healthcare clients handling PHI voice streams and records.
Direct Technical Engagement with Unified Dialer Security Engineering
Bypassing standard sales channels, our Security & Legal team works directly with corporate CISOs, Risk Assessment Officers, and Compliance Counsel to clear vendor security reviews.
- Guaranteed 24-Hour turnaround on Custom Security Questionnaires
- Direct execution of Mutual NDAs and HIPAA Business Associate Agreements (BAAs)
- Private 1-on-1 architecture briefing with Chief Information Security Officer
- Click-through access to full SOC 2 Type II audit reports and pen test results
Direct Security Hotline
Email our AppSec team directly at security@unifieddialer.com
Request Security Review
Complete the form below to connect directly with our security engineering desk.