Managed Contact Center Pricing With Zero Hidden Fees
Evaluating enterprise call center software pricing india teams can budget with total confidence? Standard cloud telephony vendors charge separately for software licenses, Asterisk servers, and third-party compliance APIs. Unified Dialer provides an all-inclusive, fully managed per-seat pricing model starting at ₹1,499/seat/month. You receive our full predictive dialer platform, carrier-grade SIP routing, automated TRAI DLT/DND compliance scrubbing, and 24/7 dedicated telecom operations with zero hardware capital expenditure.
- Full Predictive Dialer & AMD Engine
- Real-Time TRAI NCPR DND Scrubbing Gate
- Zero-Install Browser WebRTC Client
- Two-Way CRM Synchronization & Webhooks
- Dedicated Telephony Operations Team (24/7)
The Real Cost of Telephony: Self-Managed vs. Unified Dialer
Low sticker prices on unmanaged software licenses quickly multiply when factoring in dedicated VoIP engineers, third-party DLT scrubbing gateways, and telecom carrier disputes.
The Hidden In-House Drain
What standard cloud dialer and PBX vendors never mention in their upfront per-user quotes:
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Dedicated VoIP & Asterisk Engineers₹60,000–₹1,20,000/month per telephony engineer required to maintain SIP trunks, server scaling, and codecs.
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Third-Party DLT & DND API SurchargesSeparate monthly billing and API integration costs for national NCPR registry scrubbing gateways.
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Carrier Markup & Unused Channel WasteFixed monthly minimums on SIP channels regardless of floor shrinkage or agent seat utilization.
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Idle Agent Downtime During OutagesSlow 24–48 hour ticketing turnarounds while vendors blame carriers for call drops and audio jitter.
Predictable All-Inclusive Operations
Everything required to operate an enterprise contact center bundled into one transparent monthly rate:
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Dedicated Telecom Engineers IncludedOur team manages your SIP trunks, server balancing, and dialer codec tuning with 24/7 proactive SLA response.
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Automated TRAI DLT Pre-Scrub IncludedSub-100ms NCPR DND scrubbing built directly into the dialing pipeline with zero external API fees.
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Zero Hardware PBX or Server CapexAgents connect instantly via zero-install browser WebRTC; scale seats up or down with operational agility.
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Guaranteed 99.99% Telephony SLAAutomatic multi-carrier trunk failover ensures floor continuity and maximizes productive talk-time.
Flexible Managed Plans Built for Indian Enterprise
Every plan includes complete platform software, dedicated telecom engineering, automated TRAI DLT/DND compliance gates, and zero hardware capital expenditure.
Growth Managed
Designed for focused sales, verification, or pilot collections teams starting with automated outbound calling.
- Full Predictive & Auto-Dialer Engine
- Sub-100ms Answering Machine Detection
- Automated TRAI NCPR DND Pre-Scrubbing
- Zero-Install Browser WebRTC Workspace
- Standard CRM Connectors (Zoho, Salesforce)
- Business Hours Telecom Operations SLA
Business Managed
Engineered for high-volume collections floors, growing BPOs, and multi-campaign teams requiring maximum talk-time.
- Everything in Growth, Plus:
- Multi-Campaign Dynamic Pacing Calibration
- Integrated Omnichannel Inbox & WhatsApp API
- Real-Time Supervisor Whisper & Barge-In
- Dedicated Multi-Carrier SIP Trunk Redundancy
- 24/7 Dedicated Operations Engineer SLA
Enterprise Managed
Tailored for large banking institutions, major BPO/BPM contact centers, and multi-tenant telephony floors.
- Everything in Business, Plus:
- Multi-Tenant Client Data Isolation (BPO)
- Custom In-House Core Banking / LOS Connectors
- Unlimited Encrypted Call Recording Vault
- Custom Automated Quality Monitoring (QA)
- Named Technical Account Manager (TAM)
Everything Included in Every Managed Plan
No nickel-and-diming for core contact center features. Every tier includes our complete dialer platform, compliance filtering, and telecom operations layer as standard.
Predictive Dialer & Sub-100ms AMD
Enterprise-grade algorithmic call pacing that dynamically adjusts dialing speed to agent floor availability while filtering busy signals and answering machines.
- Sub-100ms answering machine voice detection
- Dynamic pacing ratios tuned to minimize call drops
- Multiple dialing modes (Predictive, Progressive, Preview)
TRAI DLT & Automated DND Scrubbing
Automated regulatory protection enforcing approved DLT template headers and sub-second scrubbing against the national NCPR registry before calls connect.
- Real-time NCPR DND scrubbing with zero external API fees
- Pre-registered TRAI DLT header & consent mapping
- Automatic calling hour enforcement (09:00 to 20:00 IST)
Zero-Install Browser WebRTC Client
Agents connect instantly through Chrome or Edge without software installations, desk phone hardware, or VPN configurations—ready for office or remote seats.
- High-definition encrypted WebRTC audio streams
- Instant screen-pops displaying borrower or lead history
- Standardized call dispositions & promise-to-pay logging
Two-Way CRM Sync & Dedicated Ops
Two-way webhook synchronization with your CRM or core banking platform, backed by a dedicated engineering team that manages SIP trunks and server health 24/7.
- Turnkey sync with Zoho, Salesforce, LeadSquared, and APIs
- Automatic call recording push and disposition logging
- 24/7 dedicated telecom engineers managing carrier uptime
Zero Hidden Fees. Complete Operational Clarity.
Enterprise telecalling contracts are notorious for surprise infrastructure line items. Unified Dialer guarantees total contract clarity with zero hidden telephony surcharges.
Zero Onboarding or Setup Fees
We never charge separate implementation, server provisioning, or initial onboarding fees. Your agent pod setup is handled completely by our team at zero additional charge.
- Zero server setup or installation bills
- Standard CRM field mapping included
- Agent WebRTC workspace onboarding
Zero SIP Channel Markups
Telecom calling minutes and SIP trunks are billed at direct carrier interconnect rates or mapped straight to your existing enterprise PRI/SIP lines without intermediary margins.
- Direct telecom carrier interconnect
- Bring-your-own-carrier (BYOC) support
- Zero channel lock-in penalties
Zero Recording Storage Penalties
Unlike cloud PBX vendors that impose steep storage surcharges after 30 days, all customer call recordings are securely encrypted and stored with zero penalty fees for auditing.
- 100% encrypted audio archive
- Domestic India cloud storage nodes
- RERA and RBI-aligned audit retention
Burst Capacity & Seat Agility
Scale seats up for festive seasons, quarter-end collection drives, or multi-client BPO onboarding with 24 hours notice, avoiding punitive multi-year minimum commitments.
- Rapid 24-hour seat scaling
- Prorated monthly billing adjustments
- Zero idle seat penalty surcharges
Frequently Asked Questions About Pricing & Billing
Clear answers about our per-seat managed pricing tiers, pilot sandboxes, billing terms, and zero-hidden-fee commercial governance.
Is there a free trial or demo?
Yes. We offer an interactive 30-minute live demonstration where our contact center architects benchmark your workflows and simulate live dialing. Following the demo, qualified enterprise teams can activate a 14 to 30-day sandbox pilot on an active pod of seats to evaluate talk-time lift and CRM synchronization before committing. Schedule a live demo.
Are telecom calling minutes and SIP trunks included in the per-seat fee?
The per-seat subscription covers full platform software, predictive dialer licensing, TRAI DLT/DND pre-scrubbing, and 24/7 managed telephony operations. For telecom minutes, we provide direct carrier interconnects at raw pass-through rates with zero markup, or we can connect seamlessly to your existing enterprise PRI or SIP channels.
Are there any setup fees, onboarding charges, or hidden implementation costs?
No. Unified Dialer operates with total commercial transparency. We do not charge separate implementation fees, server setup costs, or third-party CRM webhook surcharges. Your standard onboarding, agent provisioning, and initial CRM schema mapping are fully included in our managed service model. Learn more about managed services/.
What is the minimum seat commitment to get started?
Our standard Growth tier starts at a minimum of 15 active agent seats. This baseline ensures our dedicated telecom engineers can allocate dedicated cloud voice channels, maintain optimum algorithmic predictive pacing ratios, and provide proactive 24/7 operational support.
Can we scale agent seats up or down during seasonal peak periods?
Yes. Enterprise contact centers often experience seasonal volume surges, such as festive sales or fiscal quarter-end collections pushes. Our managed infrastructure allows you to add burst capacity agent seats with 24 hours notice, adjusting billing dynamically without penalties.
What payment terms and billing cycles are supported?
We support monthly, quarterly, and annual billing cycles via NEFT, RTGS, and corporate invoicing with standard GST input credit documentation. Annual commitments receive volume discounts and dedicated Named Technical Account Manager (TAM) assignment.
Ready to Cut Telephony Overhead And Boost Agent Talk-Time?
Join leading Indian NBFCs, BPOs, and fast-growing enterprises scaling outbound conversations with transparent per-seat pricing, zero hardware investment, and 24/7 dedicated telecom operations.